CH9008 TOTAL QUALITY MANAGEMENT SYLLABUS | ANNA UNIVERSITY MTECH CHEMICAL ENGINEERING 1ST SEM SYLLABUS REGULATION 2009 2011 2012-2013 BELOW IS THE ANNA UNIVERSITY FIRST SEMESTER M.TECH CHEMICAL ENGINEERING DEPARTMENT SYLLABUS, TEXTBOOKS, REFERENCE BOOKS,EXAM PORTIONS,QUESTION BANK,PREVIOUS YEAR QUESTION PAPERS,MODEL QUESTION PAPERS, CLASS NOTES, IMPORTANT 2 MARKS, 8 MARKS, 16 MARKS TOPICS. IT IS APPLICABLE FOR ALL STUDENTS ADMITTED IN THE YEAR 2011 2012-2013 (ANNA UNIVERSITY CHENNAI,TRICHY,MADURAI, TIRUNELVELI,COIMBATORE), 2009 REGULATION OF ANNA UNIVERSITY CHENNAI AND STUDENTS ADMITTED IN ANNA UNIVERSITY CHENNAI DURING 2009
CH9008 TOTAL QUALITY MANAGEMENT L T P C
3 0 0 3
UNIT I CONCEPTS OF TQM 5
Philosophy of TQM, Customer focus, organization, top management commitment, team
work, quality philosophies of Deming, Crosby and Muller
UNIT II TQM PROCESS 12
QC Tools, Problem solving methodologies, new management tools, work habits, quality
circles, bench marking, strategic quality planning
UNIT III TQM SYSTEMS 8
Quality policy deployment, quality function deployment, Standardization, designing for
quality, manufacturing for quality
UNIT IV QUALITY SYSTEM 10
Need for ISO 9000 system, Advantages, clauses of ISO 9000, Implementation of ISO
9000, quality costs, quality, auditing, case studies
UNIT V IMPLEMENTATION OF TQM 10
Steps, KAIZEN, 5s, JIT, POKAYOKE, Taguchi methods, case studies
TOTAL : 45 PERIODS
REFERENCES
1. Rose J. E., “Total quality Management”, Kogan Page Ltd, 1993.
2. Bank, J., “The essence of Total Quality Management”, Prentice Hall of India, 1993.
3. Bonds, G., “Beyond Total Quality Management”, McGraw Hill, 1994.
4. Osada, T., “The 5S’s, The Asian Productivity Organisation”, 1991.
CH9008 TOTAL QUALITY MANAGEMENT L T P C
3 0 0 3
UNIT I CONCEPTS OF TQM 5
Philosophy of TQM, Customer focus, organization, top management commitment, team
work, quality philosophies of Deming, Crosby and Muller
UNIT II TQM PROCESS 12
QC Tools, Problem solving methodologies, new management tools, work habits, quality
circles, bench marking, strategic quality planning
UNIT III TQM SYSTEMS 8
Quality policy deployment, quality function deployment, Standardization, designing for
quality, manufacturing for quality
UNIT IV QUALITY SYSTEM 10
Need for ISO 9000 system, Advantages, clauses of ISO 9000, Implementation of ISO
9000, quality costs, quality, auditing, case studies
UNIT V IMPLEMENTATION OF TQM 10
Steps, KAIZEN, 5s, JIT, POKAYOKE, Taguchi methods, case studies
TOTAL : 45 PERIODS
REFERENCES
1. Rose J. E., “Total quality Management”, Kogan Page Ltd, 1993.
2. Bank, J., “The essence of Total Quality Management”, Prentice Hall of India, 1993.
3. Bonds, G., “Beyond Total Quality Management”, McGraw Hill, 1994.
4. Osada, T., “The 5S’s, The Asian Productivity Organisation”, 1991.
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